Effective Date: 01 November 2024
Executive Cleaners (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Protection of Personal Information Act (POPIA) in South Africa.
For questions or concerns about this policy or our data practices, please contact us at:
- Email: info@executivecleaners.co.za
- Phone: 041 012 5019
- Address: 14a Pickering Street, Newton Park, Port Elizabeth, 6045
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification: Full name, contact number, and email address.
- Location Information: Business address or location for service provision.
- Service Information: Details related to the cleaning services requested, frequency, and preferences.
- Website Usage Information: Data on how you interact with our website (e.g., pages visited, time spent) through cookies and similar technologies.
2. How We Collect Information
We collect personal information in various ways, including:
- Directly from You: When you contact us, request a quote, make a booking, or subscribe to our newsletter.
- Automatically: Through cookies and other tracking technologies when you use our website.
- Third-Party Sources: Occasionally, we may receive information about you from third parties, such as online directories or public sources.
3. Use of Your Information
We process your personal information to:
- Provide and manage cleaning services effectively.
- Respond to inquiries, requests, and bookings.
- Improve our website, services, and customer experience.
- Communicate updates, promotions, and news related to our services, if you have opted in to receive such information.
- Comply with legal obligations and resolve potential disputes.
4. Disclosure of Your Information
We do not sell or rent your personal information. However, we may share it under the following conditions:
- With Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as IT support or email marketing.
- Legal Compliance: When required by law or to respond to legal processes, we may disclose your information to law enforcement or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us analyze web traffic, customize our services, and remember your preferences. You can disable cookies in your browser settings, though this may affect website functionality.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the POPIA, you have rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections if your personal information is inaccurate or outdated.
- Deletion: Request the deletion of your personal information, subject to legal retention requirements.
- Objection: Object to certain types of processing, such as direct marketing.
To exercise your rights, please contact us at info@executivecleaners.co.za.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once we no longer need your information, we will securely delete or anonymize it.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. The revised policy will be posted on our website with the effective date. Please review this page periodically for the latest information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Address: 14a Pickering Street, Newton Park, Port Elizabeth, 6045
Email: info@executivecleaners.co.za
Phone: 041 012 5019